A 60–Minute Ticket Response Time Guarantee
We offer a 1–hour response time guarantee for every ticket or email that you send to our client service staff. We’ll speedily respond to all common questions and forward the case to our admins in case any further assistance is needed. If you make use of our Managed Services package, we’ll execute any of the included server management services at a time that has been agreed upon in advance.
A Topflight Customer Care Service
If you require assistance using the Control Panel or with any of the applications that we’ve installed on the dedicated web hosting server for you, don’t hesitate to reach the customer support staff anytime via the ticketing system. Moreover, in case you require assistance administering your server, you can make use of the Managed Services package, which includes weekly Operating System updates, software installation and troubleshooting procedures, server monitoring and restarting services, backup hard drive space, etc.
An Intuitive Help Area
Our Control Panel was installed by default for every dedicated server. Among its features is a rather handy integrated knowledge base that will guide you step by step on everything that you can do. Most of the help articles in addition video versions which demonstrate all the tasks that you can perform in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Control Panel.