Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • In the Control Panel you will find a detailed Help section offering many educational articles and regularly asked questions. They are compiled by our support team of practiced technicians. Simply fill in your question and our clever system will provide you with the most appropriate answer.

  • Top quality support service
  • Video Tutorials

  • For people who would like to discover how to remedy a regularly experienced issue by watching a training video, we’ve added a selection of video tutorials to our Control Panel. All the tutorial videos are concise and simple to follow. They offer you step–by–step presentations of various web site management activities.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 help desk support service with a one–hour support ticket response time guarantee. Our team of well–trained support engineers will be at your disposal to reply to all the questions that you might possibly have. During non–busy times, a response will be supplied within just 20 minutes.