Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Response Guarantee

  • Our client help crew is working day–and–night to respond to each of your help inquiries. Every single ticket you post to us is going to be addressed within no more than 60 mins. If your case requires assistance from an admin, we will send the ticket to the technician on shift and will inform you that the problem is being taken care of.

  • Top quality support service
  • Top–class Client Help Service

  • Our client assistance team will be online for you round the clock to to reply to all support request tickets that you send. We offer client help for all software that are pre–configured on your hosting server. These include our custom produced Control Panel, the chosen Operating System along with the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Educational Help Section

  • An extensive and frequently updated collection of articles is integrated into our in–house built Control Panel. It gives you quick tips on how to conduct all the essential web site control tasks. The Help area presents in–depth how–to article tutorials and step–by–step video guides. You can open the Help zone by clicking on the Help or Video buttons in the right side of each Control Panel section.