Being able to communicate with your cloud web hosting provider any time you have any type of questions or encounter any problems is quite important and how fast they will answer and take action is usually essential, in particular when your website is business-oriented, as more downtime can often mean losing potential customers. The support options are also a quick way to identify actual suppliers from resellers. The latter usually answer only to email messages or support tickets and you'll need to wait for a day or longer so as to get an answer. When the issue requires several replies, you'll end up losing several days so as to get a basic problem solved. Using the services of an authentic and reliable hosting supplier, you will be in a position to connect with the support team at any time and receive an instant reply no matter what the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for all our cloud web hosting plans are twenty-four-seven, thus you can forget all about waiting for a few days to receive assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an e-mail. In case you currently have an account, you can open a support ticket in addition to the other three ways of communication. You can pick the best way to contact us based on where you are or what hardware you use. We are able to assist you for almost any webhosting-related query that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a ticket, but even then the max response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

You're able to test our support services even before you obtain a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and common questions. Our representatives will help you choose the most suitable plan or offer you details about our servers, in order to verify whether the system requirements for your sites are met. In case you're a current client, you'll also be able to contact us via email or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We warrant that every time you employ any of these 2 methods of communication, you will get a response within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. In case you have used the website hosting services of other service providers, even large ones, you'll be able to compare the response time due to the fact that it often takes a whole day for them to address a ticket.

24/7 Customer Support in VPS Servers

When you use our Linux VPS service, you will not have to wait for more than one hour in order to get support for any situation that you may encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all tickets which you open from your billing Control Panel or email messages which you send to our technical support team. We have local phone numbers in a couple of countries globally and a live chat service where we'll help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the numerous ways of communication, so regardless what your question or issue is, there will always be somebody to help you out quickly. When you need assistance with third-party software, which you cannot set up or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time guarantee, you will get lightning-fast support when you obtain a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, therefore if you open a support ticket through your billing account or you send an email regarding any kind of problem with your server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option in case the issue involved requires longer time to be solved or when it should be forwarded to our administrators, as it is much easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you can phone us or talk to a live representative via our chat service. In case you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.