Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting service is not separate from the hosting account. It is part of our all-inclusive Hepsia Control Panel and you will be able to access it whenever you like with only several mouse clicks, without the need to log out of your web hosting account. The ticketing system comes with a quick-search box, which will help you track down any ticket that you’ve already posted, if required. You can also see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to handle a given issue even before you open a ticket. The response time is maximum sixty minutes, which goes to say that you can get prompt assistance at any time and if our customer support team recommends that you should do something in your account, you can do it right away without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers, was developed with the idea that you should be able to manage everything connected with your semi-dedicated server account in one single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or face a predicament, you can touch base with our customer care team instantaneously without having to go through some other admin console. You can look through your web files or check various account settings while opening a new ticket or reading the answer to an old one. In case you have numerous tickets and you’d like to track down a given one, you can use the clever search option, which is available in the Help section. We’ll make sure you get a reply in less than sixty minutes regardless of the essence of your question or issue.