A ticketing system is the most popular channel of communication that hosting companies offer to their customers. It is typically part of the billing account and is the fastest way to solve an issue that takes some time to investigate or that has to be forwarded to a sysadmin. Thus, all replies supplied by either party will be stored in the exact same location in case someone else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will need to sign in and out of no less than 2 accounts in order to accomplish a certain task or to reach the hosting company’s support team. If you’d like to administer a couple of domains and each one of them is hosted in its own account, you will have to use even more accounts simultaneously. Furthermore, it can take a substantial length of time for the provider to reply to your ticket.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our Linux cloud web hosting service is not separate from the hosting account. It is part of our all-inclusive Hepsia Control Panel and you will be able to access it whenever you like with only several mouse clicks, without the need to log out of your web hosting account. The ticketing system comes with a quick-search box, which will help you track down any ticket that you’ve already posted, if required. You can also see knowledge base articles that belong to different problem categories, which you can select, so you can learn how to handle a given issue even before you open a ticket. The response time is maximum sixty minutes, which goes to say that you can get prompt assistance at any time and if our customer support team recommends that you should do something in your account, you can do it right away without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was developed with the idea that you should be able to manage everything connected with your semi-dedicated server account in one single place and the support tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or face a predicament, you can touch base with our customer care team instantaneously without having to go through some other admin console. You can look through your web files or check various account settings while opening a new ticket or reading the answer to an old one. In case you have numerous tickets and you’d like to track down a given one, you can use the clever search option, which is available in the Help section. We’ll make sure you get a reply in less than sixty minutes regardless of the essence of your question or issue.