A live chat is a real-time way of communication between a website hosting company's support team and its customers. It is a very efficient way to get some information about the web hosting services or have some problem resolved as you are talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the reduced chance of mistakes at the time you exchange information like usernames or domain names, the quicker response time as the communication is live plus the fact that you don't have to stay on the chat constantly - you're able to do something different while the agent examines the issue in question. Furthermore, you will be able to connect with a live chat room from any kind of computer that is connected to the world wide web, avoiding the phone fees that you will have to pay when you're calling to another country.

Live Chat Support in Cloud Web Hosting

Together with the phone and ticket support, our company provides live chat support too. You will be able to contact us every single day, which includes holidays and weekends, and we will give you more information about the Linux cloud web hosting service that we provide in case you are not a customer yet, or about basic and billing questions in case you already have a user profile. Although for solely tech matters you will have to open a ticket to our technical assistance team, since such issues will require more time to be resolved, you may still get in touch with us through our live chat for some technical information. For instance, we can assist you to set up an e-mail address in your email client or troubleshoot a variety of issues, saving you lots of time. Even if our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, which means that if you have any questions concerning our semi-dedicated servers, you can contact our customer care team whenever you need regardless if you've already obtained your account or not. Generally, the chat service is for billing, pre-sales and basic questions and issues, but we will assist you with quite a lot of tech questions too. We can help you select the right package for your websites in case you do not have an account yet, we can answer all the billing questions or issues you have or we can assist you with installing your new email address on your computer or smart phone - all of this will be done in a timely manner as our live chat service is accessible all day long, every single day. No matter when you require assistance, you're able to chat with a representative and save a long time.