In case you have a website, a problem may always emerge and it does not automatically need to be associated with the hosting service itself. For example, something could go wrong when you bring an Internet application up to date or some crucial content may be edited or deleted by accident. Regardless of what the nature of the problem may be, you will need to get in touch with the support team and request them to restore a backup or to help you fix the problem that you’re experiencing. How fast they will do this will predetermine the span of time that your sites will be offline. For certain sites like social networks or Internet shops, a continuous outage interval too often means losing customers and cash. Because of this, it is quite important to use the services of a web hosting company that offers not only a very good customer service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting service include a 1-hour reply time guarantee, which suggests that regardless of what inquiry or difficulty you may have, we will always be there to lend you a helping hand. Actually, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our tech support engineers will be at your disposal 24/7, even on weekends and official holidays, which means that you’ll always receive immediate support. We understand just how valuable time can be, so by the time we respond to your email or ticket, we will have explored the matter and, in case we haven’t discovered a solution, we’ll give you more information about what you have to do on your end – if the situation necessitates it. With our support services, you can rest assured that there will be somebody to assist you immediately, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our support staff representatives will be at your disposal at all times and they’ll respond to any support ticket that you post through your web hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you’ve got a generic question associated with your semi-dedicated server or you encounter some predicament and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 7 days a week to handle any technical, billing or general issue. If you contact us about anything that’s within our capacity, we will solve it before we respond to you, which suggests that you won’t have to wait for hours or days while the problem lingers. If there’s something that you need to do on your end, we will supply you with the necessary details – what workable solutions to try out, what actions to take, etc.