One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting service include a 1-hour reply time guarantee, which suggests that regardless of what inquiry or difficulty you may have, we will always be there to lend you a helping hand. Actually, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both sales and technical matters. Our tech support engineers will be at your disposal 24/7, even on weekends and official holidays, which means that you’ll always receive immediate support. We understand just how valuable time can be, so by the time we respond to your email or ticket, we will have explored the matter and, in case we haven’t discovered a solution, we’ll give you more information about what you have to do on your end – if the situation necessitates it. With our support services, you can rest assured that there will be somebody to assist you immediately, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our support staff representatives will be at your disposal at all times and they’ll respond to any support ticket that you post through your web hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you’ve got a generic question associated with your semi-dedicated server or you encounter some predicament and you won’t have to wait even that long for most issues. Irrespective of what the essence of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 7 days a week to handle any technical, billing or general issue. If you contact us about anything that’s within our capacity, we will solve it before we respond to you, which suggests that you won’t have to wait for hours or days while the problem lingers. If there’s something that you need to do on your end, we will supply you with the necessary details – what workable solutions to try out, what actions to take, etc.